General terms and conditions

Please read the Terms and Conditions contained in this document carefully since any use of this website and/or application constitutes your acceptance of the Terms and Conditions set out herein. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Terms of Website Use

Mobaks BG OOD, as owner and administrator of this site www.Lavandula.bg entitles you to download and view all the materials posted on this Web site (hereinafter called "Site") only for personal non-commercial use, provided that you comply with and abide by all copyright and related terms and indications.

Shipping

Currently we ship only to EU countries. Delivery time and price for destinations outside Bulgaria will be calculated individually for each order. Typical shipping time in EU: 5-7 business days for major cities / 7-9 business days for remote areas.
Shipment in EU is free for all orders that exceed the total of 500 Euro ( for the orders under this amount the curier standard service fee is applied )
Orders made before 15:00 EET on business day are processed the same day. Those made after 15:00 EET on a working day are processed the next business day. Orders placed on weekends and public holidays are shipped on the following business day.

Payment methods


1) COD (Cash on delivery). Currently the service is available only for Bulgaria;

2) Credit & debit card (VISA, Maestro, Mastercard);

3) Bank transfer:

Beneficiary: MOBAKS BG LTD. 

IBAN: BG34DEMI92401000180429
BIC: DEMIBGSF
Commercial D Bank

For the ground/details for the transfer please state "products of lavender" or point out the order's number.

Rights and responsibilities of the parties

The materials and services at this Site are restricted to those conditions for them without providing any guarantees. Lavandula.bg does not give warranties about the accuracy and completeness of the published materials, software or services at this Site. Lavandula.bg has the right at any time and without notice, to make changes in published materials, products / services and prices. Some of the published material may be outdated and Lavandula.bg assumes no obligation to update them. Some of the information published on this site may refer to products that are not currently available. For more information on available products please contact us.

Limitation of Liability

Lavandula.bg, its suppliers or third parties will not be responsible under any circumstances for any damages including, but not limited, to damages, to loss of profits, loss of information or more resulting from the use or inability to use of this Website, which is not dependent on the existence or non-existence of warning against Lavandula.bg, about the possibility of incurring such damages. In the event, that as a result of using this site or material from it, you have been led to any damage and / or the need to recover costs and / or losses, you assume full responsibility and you must cover all costs associated with removal of such damage.

Information from users

Lavandula.bg does not want to receive confidential or proprietary information from you through this Site. Any material, information or other communication you transmit or post to this Site will be considered non-confidential and non-proprietary. By registering online customer agrees to receive newsletters from Lavandula.bg. We do not sell, rent, lease or give in any other way your personal information to third parties.

Changing the prices of goods and products

Lavandula.bg has the right to change prices at its discretion at any time without prior notice. User is obliged to pay the price that is valid at the time of order. If clerical errors occur in the publication of the website, Lavandula.bg is entitled to refuse performance of the order, but to recover the amounts paid by the user, if any.

Disclaimer of goods. Return policy

You as a consumer have the right to cancel the ordered goods within 7 working days of receipt of the goods if they are not used; there is no violation of the integrity of their packaging and its original form. In finding a defective product, you must contact us within 24 hours of receipt. If the state state of goods and packaging is intact, we are committed to replace it with a new one or refund you the paid value of the goods. In exercising the right of withdrawal, transport and other costs of obtaining and returning the goods shall be covered by the user. In case the product does not match with the features listed in the page, the provider refunds the full amount paid by the consumer, including shipping. If the condition in which we receive the product does not meet the conditions listed above, Lavandula.bg reserves the right to give it back, at your expense. The sum, at which it was purchased, along with the cost of delivery, becomes non-refundable.

The General Data Protection Regulation (GDPR)

For our Privacy Policy according to the GDPR standard and what data we collect and why, and how we keep it secure, please refer to the bulgarian version of Terms and conditions of use of this website.
Please be sure that your identity is safe with us because it's used solely for business purposes.

Legal notice update:

Lavandula.bg may modify these Terms at any time. Over a period of time, we recommend you visit this site to review the current Terms because they are binding on you.

Contact details for praise, complaints and suggestions: phone +359898406080 e - mail: info@lavandula.bg